Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-night sleep guarantee, your item must be in good condition, with no damage or signs of misuse, and returned in its original packaging. Proof of purchase is required.

To start a return, contact us at hello@over-whelmed.co.uk.

If your return is accepted, we’ll send you instructions on how and where to send your package. Returns will need to be sent to:

29 Spring Gardens
Cayton
Scarborough
North Yorkshire
YO11 3SH

Customers are responsible for arranging and paying for return shipping for returns made under our 30-night sleep guarantee, change-of-mind returns, or any return where the item is not faulty, damaged, or incorrect.

We strongly recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hello@over-whelmed.co.uk.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item is faulty, damaged, or incorrect, we will cover reasonable return shipping costs or provide a prepaid return label where required.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom products, special orders, personalised items, personal care goods, hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Customers are responsible for return shipping costs for exchanges unless the item is faulty, damaged, or incorrect.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for paying return shipping costs under the 14-day cooling-off period unless the item is faulty, damaged, incorrect, or unless we are required by law to cover the cost.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@over-whelmed.co.uk.